Cancellation policy

Purchase Options & Cancellation Policy

Last updated: August 2026

Pre-Orders

Pre-order products are items that are not yet released or available for immediate dispatch. By placing a pre-order, you are securing your purchase ahead of the product's release or arrival.

• Pre-order payments are charged at the time of purchase unless a deposit arrangement is specified on the product listing.
• Estimated release or dispatch dates are provided as a guide only and are subject to change based on supplier and publisher schedules.
• We will notify you of any significant delays or changes to your pre-order.
• If a pre-ordered product becomes unavailable, you will receive a full refund to your original payment method.

You may cancel a pre-order and receive a full refund at any time before the order has been dispatched. To request a cancellation, please contact us via our contact page.

Backorders

For backorder-specific terms, please refer to our [Shipping Policy].

Cancellations

You may request cancellation of an eligible order at any time before it has been dispatched. Once an order has been dispatched, our standard return and refund policy applies.

To request a cancellation, contact us as soon as possible with your order number. We will confirm whether cancellation is still possible and process any applicable refund promptly.

Refunds

Approved refunds will be returned to your original payment method. Processing times may vary depending on your financial institution.

Your Consumer Rights

Nothing in this policy limits your rights under the Australian Consumer Law. You remain entitled to a remedy where a product is faulty, not as described, or fails to meet consumer guarantees.